Policy documents are delivered electronically.

What is delivered

After the issuing insurer accepts the proposal and issues the policy, the official policy schedule and related documents are made available electronically. They may be sent to the registered email address, made available for download, or delivered through another digital channel shown during the renewal journey.

Expected timing

Many renewals are issued shortly after successful payment, but issuance can be delayed if the insurer requires verification, inspection, additional information or correction of customer details. A payment receipt is not a policy document and does not itself create insurance coverage.

Your responsibility

• Provide an accurate email address and mobile number.
• Review vehicle, customer, nominee and policy details before payment.
• Download and verify the policy immediately after issuance.
• Report any mismatch using the insurer's official process and contact InfoSaleTech for journey support.

If a policy is not received

Check spam or junk folders and the renewal portal first. Then contact us with your name, mobile number, payment date and transaction reference. We will verify the status and guide you to the issuing insurer where required.

If payment was captured but the insurer does not issue the policy, the transaction will be reviewed under our cancellation and refund policy.