Clear steps when a payment needs review.

When a refund may be available

• Payment was captured but the insurer did not issue a policy.
• The same renewal order was paid more than once.
• A technical error resulted in an excess or incorrect debit that is confirmed in our payment records.
• The issuing insurer approves cancellation and a premium refund under its policy terms and applicable law.

Cancellation before issuance

Contact us immediately if you wish to cancel before the policy is issued. We can request cancellation only while the proposal remains unissued. Once the insurer issues the policy, the insurer's cancellation terms apply.

Cancellation after issuance

Cancellation of an issued insurance policy is subject to the issuing insurer's policy wording, documentation requirements and applicable law. A refund is not automatic and may be adjusted for the period of cover, taxes, claims or other deductions permitted by the insurer.

How to request a refund

Email infosalectech@gmail.com or call +91 99445 71120. Provide your name, registered mobile number, vehicle registration number, payment date, amount and transaction or order reference. Never send an OTP, UPI PIN, CVV or complete card number.

Processing time and refund method

We aim to acknowledge a complete request within 2 business days. Once a refund is approved, InfoSaleTech or the relevant payment/insurance partner will initiate it within 7 business days to the original payment method. The bank or payment provider may require a further 5–10 business days to reflect the credit.

Disputes and chargebacks

Please contact us first so we can investigate. We will provide transaction or issuance information required to resolve the matter. This policy does not limit any right available under applicable law.